Stakeholder engagement
Co-creating value with effective dialogue
At Schaeffler India, we are dedicated to strengthening stakeholder
relationships through effective communication, which
we believe is key to building a truly sustainable organization. This enables us to identify issues
critical to our ability to
generate sustained value for all our stakeholders.
Investors and
Shareholders
How we create value
We deliver long-term returns based on a disciplined
approach to capital allocation and ensure regular
dividend payout.
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Interests
- Strategy
- Company purpose and values
- Short and long-term financial performance
- Responsible Business/ESG
- Key developments in the business and issues we
are facing
- Ethics and transparency
How we engage
- Investor Meetings
- Quarterly calls, financial reports, and presentations
- Annual General Meetings
- Annual Report
- Official communication channels: Advertisements,
publications, website and social media
23.8%
Return on capital employed
Customers
What we do for them
We provide best-in-class products and services
while providing superior customer experience.
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Interests
- Innovative products and services
- Quality and product safety
- Superior customer service
- Tailored experiences both online and offline
- Business viability
How we engage
- Customer meetings
- Official communication channels: Advertisements,
publications, website, and social media
- Conferences and events
- Customer feedback and satisfaction survey
8.41
Schaeffler India Loyalty Index1
People
What we do for them
We help our people to grow by recognising and
developing talent and fostering a responsible
culture based on inclusion and empowerment. We
also provide continuous opportunities for learning
and skill development.
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Interests
- Strategy
- Inclusion & diversity and training and development
- Health, safety and environment (HSE)
- Company purpose and values
- Long-term commercial sustainability
- Respect for employees
- Responsible employer
- Employee engagement and advancement
How we engage
- Timely internal communications
- Capability development programmes
- Performance appraisal
- Grievance redressal mechanisms
- Wellness programmes
91%
Employee engagement – Pulse survey score1
Suppliers and
Partners
What we do for them
Creating an inclusive ecosystem for partners to
grow and help end-customers.
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Interests
- Strategy
- Long-term commercial sustainability and
business viability
- Trusted partnerships
- Brand protection
- Health, safety and environment (HSE)
- Environment, social and governance (ESG)
How we engage
- Supplier development initiatives
- Vendor assessment and review
- Training workshops and seminars
- Supplier audits
- Official communication channels: Advertisements,
publications, website, and social media
1,909 hours
Supplier training
Community
What we do for them
Empowered beneficiaries through our
CSR activities.
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Interests
- Local employment
- HSE, including local environmental concerns,
e.g. water conservation
- Community engagement, e.g. support of local needs
- Responsible approach to local laws and regulations
How we engage
- CSR partnerships
- Community welfare programmes
- Meetings and briefings
- Training and workshops
- Impact assessment surveys
- Official communication channels: Advertisements,
publications, websites and social media
- Complaints and grievance mechanism
Environment
What we do for them
Minimising our impact on the environment.
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Interests
- Carbon footprint reduction
- Resource optimization
- Emissions and waste management
- Transportation and logistics
31,060 tCO2e
GHG emissions averted
How we engage
- Statutory compliance filings and meetings
- Official communication channels: Advertisements,
publications, websites and social media
4
Regulatory and management audits/inspections
