In a year full of uncertainties we focused a large part of our efforts in getting right our response to the emerging challenges. With growth being impacted, our goal was to achieve tighter control on our expenses and to raise efficiencies by removing bottlenecks across our operations. This ensured that we were well-placed to capitalise on the opportunities when the pent up demand started being released in the second-half of the year.
Pandemic notwithstanding, we remain committed to creating value for all our stakeholders. We have remained steadfast on going ahead with our core business investments. Likewise, we decided to stay committed with increased dividend payout for the year 2020, despite sluggish performance. Our solid return ratios reflect our disciplined approach to managing our business and utilisation of capital, also rewarded by our investors’ trust.
