We at Schaeffler India, we continued to win new platforms with existing customers and forayed into new segments to build a healthy pipeline for the future despite 2019 being a challenging year for the automotive industry. This is due to the value add that Schaeffler’s technologically advanced products bring for our clients. We are one of the early movers in providing solutions for the BSVI migration that the Indian automotive industry witnessed in 2019. Our technically superior solutions received encouraging response from the OEMs across segments and product range.
Engine
We won new platforms with the top 2 OEMs in the country for their flagship models. In addition, we forayed into the commercial vehicle segments with wins with the largest commercial vehicle manufacturer in India. We also balanced our portfolio by increasing our coverage on gasoline engines.
Chassis
Our game-changing solution for the heavy commercial vehicles in the form of 1T bearings brought a distinct advantage in terms of total cost of ownership for the end customer; we won a large order from the top 2 commercial vehicle manufacturers in India.
Transmission
We are one of the early movers to provide all-round solutions that enable our customers to migrate to BSVI systems. We develop BSVI transmission products for India's largest car makers, to empower its future-ready products. We also ventured into the mass market by providing transmission solutions to leading truck manufacturers in India.
New offerings
Under the LuK brand, we launched a comprehensive, well-diversified portfolio of spare parts and repair solutions for tractor clutches. Our offerings include RepSet, Single and Double Clutches, Clutch Discs, Lever Kit and Torsion Dampers. We manufacture best-in-class clutches and customer list comprises all major global tractor makers.
Celebrating the first anniversary of the technical training centre
In July 2019, our technical training centre in Mumbai completed its first year of functioning. The centre trains mechanics in the domains of installation practices, latest technology and specialised technical tools, and develops their customer servicing skills. The centre provided training to 3,800 mechanics in 2019.
Launched a mobile training centre – The REPXPERT Truck
We launched The REPEXPERT Truck, our mobile training centre, to cater
to garages in tier-2 and tier-3 cities. Manned by a professionally trained
service personnel, this state-of-the-art truck is equipped with all the
engine, transmission and chassis products, spare parts and repair tools.
It also serves as a platform to provide technical training in the areas
of special fitment tools, standards fitment practices, failure diagnosis,
product demo, tutorial videos and the Schaeffler product portfolio.
Launched the Parts4U mobile app
We provide garages with the right repair solutions for tractors through
a dedicated app – Parts4U. This platform simplifies the process of
correct installation, ensures good system function and helps minimise
the overall follow-up costs. The app has collected a large quantum of
data, and processes it to identify the right parts for tractors quickly
and precisely.
Industrial OEM
The growth momentum continued to be healthy during the year owing to
the relentless efforts of our team. Some of the prominent deals in this
sector included two-year contracts to supply wheelset bearings and axle
boxes for the Mumbai Metro, and the Montreal Metro and a three-year
contract for maintenance of the rollup shop for the compact strip
production mill of a prominent steel manufacturing company.
Industrial distribution
With more than 140 distributors and over 6,000 retail touch points, this
business continues to grow rapidly. Our large footprint enables us to
be in close proximity to our customers, allowing us to promptly cater to
their needs.
Embracing reusable packaging
We introduced new reusable packaging for one of our largest
industrial customers in the large-size bearings segment. Through this
environment-friendly packaging, we provided higher annual cost savings
to our customer.
